Return & Refund Policy

We want you to enjoy your snack box! Because our products are food items, we generally do not accept returns.

Returns

Due to food safety reasons, all snack box sales are final. We do not accept returns or exchanges for opened packages or individual snacks.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong order, please contact us within 7 days of delivery at hello@asiansnackmysterybox.ca.

Please include:

• Your order number

• A description of the issue

• Photos of the package and its contents (if applicable)

We'll review your request and, where appropriate, offer a replacement, store credit, or refund at our discretion.

Individual Snacks

Each mystery box contains a curated assortment of snacks. We are unable to replace or refund individual snacks due to taste preferences, product selection, or minor packaging imperfections that do not affect the safety or quality of the product.

If you believe a snack has a manufacturing defect or food safety issue, please contact us and we'll be happy to review your request.

Refunds

If a refund is approved, it will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process the refund.

Questions

If you have any questions about your order, please contact us at hello@asiansnackmysterybox.ca.