Shipping Policy

Thank you for shopping with us! We carefully pack every order to help ensure your snack box arrives safely.

Monthly Drops

Our snack boxes are offered as monthly drops during a designated ordering period. Orders are collected throughout each drop and fulfilled after the ordering window closes.

The estimated shipping date for each monthly drop will be displayed on the product page and/or at checkout before you complete your purchase.

Order Processing

After a monthly drop closes, we begin preparing and packing all orders. Processing times may vary depending on order volume and product availability.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

Any free shipping promotions will be clearly indicated on our website.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery may be affected by weather, carrier delays, customs processing, or other circumstances beyond our control.

Shipping Destinations

We currently ship to the destinations available at checkout. If your location is unavailable, please contact us before placing your order.

Imported Products

Many of our snacks are imported from around the world. Product packaging, ingredient lists, labeling, and best-before date formats may differ from those commonly found in Canada.

Damaged or Incorrect Orders

If your snack box arrives damaged or you receive the wrong order, please contact us within 7 days of delivery. Please include your order number and clear photos so we can review the issue and work toward an appropriate resolution.

Lost Packages

Once your order has been transferred to the shipping carrier, delivery is the carrier's responsibility. If your package appears to be lost or is significantly delayed, please contact us and we will do our best to assist you in working with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, additional shipping charges may apply if the order must be re-shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact page or by email.